Refund policy

Thank you for choosing Primax Naturals for your supplement needs. We want to ensure that you are completely satisfied with your purchase. In case you are not satisfied with the product, we have a hassle-free refund policy. Please read the following refund policy:

  • Our refund policy is applicable for a period of 30 days from the date of purchase.
  • If you are not satisfied with the product, you can return it to us within 30 days of purchase for a full refund, excluding shipping and handling charges.
  • The returned product must be in its original packaging and in new, unused condition.
  • Please note that we do not accept returns on opened or partially used products.
  • To initiate the return process, please email us at [insert email address here] with your order number and reason for return. We will provide you with instructions on how to return the product.
  • Once we receive the returned product, we will process your refund within 7-10 business days.
  • Please note that we cannot be responsible for any shipping charges incurred for returning the product.

  • We take pride in our products and are committed to providing our customers with high-quality herbal supplements. If you have any questions or concerns about our refund policy, please do not hesitate to contact us. Thank you for choosing Primax Naturals!

Damages and issues

  • Shipping and handling damages: The products may get damaged during shipping or handling, resulting in a reduction in quality or effectiveness.
  • Defective products: Customers may receive defective products that don't meet the expected standards.
  • Incorrect orders: Customers may receive the wrong product or the wrong quantity of a product, which can lead to frustration and dissatisfaction.
  • Delays in shipping: Customers may experience delays in shipping, which can result in a loss of confidence in the business.
  • Inadequate packaging: Inadequate packaging can cause products to get damaged during shipping or handling, resulting in a loss of quality or effectiveness.
  • Misleading advertising: Misleading advertising can mislead customers about the effectiveness or safety of the products, leading to dissatisfaction and loss of trust.
  • Unsatisfactory customer service: Poor customer service can lead to a loss of trust and repeat business.
  • Health risks: The use of herbal supplements can pose health risks if not used properly, which can result in legal liabilities and damage to the business's reputation.
  • Cybersecurity threats: Cybersecurity threats can result in the loss of customer information, leading to legal liabilities and damage to the business's reputation.

Exceptions / non-returnable items

At Primax Naturals, we strive to provide the highest quality herbal supplements to our customers. However, there may be instances where we cannot accept returns or offer refunds for certain products. Please read our exceptions/non-returnable items policy carefully before making a purchase.

Opened or Used Products - We cannot accept returns or offer refunds on opened or used products for health and safety reasons. This includes any herbal supplement products that have been opened or used in any way.

Gift Cards - We do not offer returns or refunds for gift cards purchased from Primax Naturals.

Clearance Items - All clearance items are final sale and cannot be returned or refunded.

Personalized or Customized Products - We cannot accept returns or offer refunds on personalized or customized products, as these are made specifically for you.

Products Purchased from Third-Party Sellers - Products purchased from third-party sellers are subject to the return policy of the seller, and Primax Naturals is not responsible for any returns or refunds.

Shipping Fees - Shipping fees are non-refundable, and customers are responsible for the cost of return shipping.

If you have any questions about our exceptions/non-returnable items policy, please contact us at info@primaxnaturals.com.